
Spanish dialogue with translation · B1 · 14 lines
¿Te lo han devuelto? Did they give it back to you?
Comic · 14 panels

- Lucía
Tía, ¿y la mochila? ¿Al final te han devuelto el dinero?
Girl, what about the backpack? Did they give you your money back in the end?

- Ana
¡Sí, por fin! Me lo devolvieron ayer, y el dinero del envío también.
Yes, finally! They gave it back to me yesterday, and the shipping money too.

- Lucía
¡Menos mal! ¿Y cómo lo has conseguido?
Thank goodness! And how did you manage it?

- Ana
Les escribí una carta muy seria, con «Estimados señores» y «Atentamente». Mira, te la enseño.
I wrote them a very serious letter, with "Dear Sir or Madam" and "Sincerely." Look, I'll show it to you.

- Lucía
A ver… «Por lo tanto, solicito el reembolso». ¡Qué fuerte! Pareces una abogada. ¿La escribiste tú sola?
Let's see… "Therefore, I request a refund." Wow! You sound like a lawyer. Did you write it all by yourself? (to a woman)

- Ana
Casi. Se la leí a Dani y él me la revisó.
Almost. I read it to Dani, and he checked it for me.

- Lucía
¿Y qué te respondieron?
And what did they answer you?

- Ana
Me llamó directamente la responsable de atención al cliente. Me pidió disculpas y me lo explicó todo: «Ha sido un fallo del sistema».
The head of customer service called me directly. She apologized and explained everything to me: "It was a system error."

- Lucía
¡Qué suerte! Yo pedí una crema de treinta euros en una página web y me enviaron una muestra. ¡Una muestra!
Lucky you! I ordered a thirty-euro cream on a website, and they sent me a sample. A sample!

- Ana
¡Qué decepción! ¿Y no reclamaste?
What a disappointment! And you didn't complain?

- Lucía
Les escribí, pero ni siquiera me respondieron. Y la crema me la cobraron, claro.
I wrote to them, but they didn't even answer me. And they charged me for the cream, of course.

- Ana
Pues yo que tú, les escribiría otra vez. Tienes derecho al reembolso.
Well, if I were you, I'd write to them again. You have the right to a refund.

- Lucía
Oye, ¿y tu carta? ¿Puedes enviármela?
Hey, what about your letter? Can you send it to me?

- Ana
Claro, te la envío ahora mismo. Pero cambia «mochila» por «crema», ¿vale?
Sure, I'll send it to you right now. But change "backpack" to "cream," OK?
Grammar for this text
Te la, me la, me lo. With a friend it's te: te la enseño (I'll show it to you; la = la carta), te la envío (I'll send it to you). Él me la revisó (he checked it for me). Me lo devolvieron (they gave it back to me): lo = el dinero.
Se la leí a Dani (I read it to Dani). Se stands for le (to him), and a Dani makes it clear who.
Enviármela = enviar + me + la. You can also say ¿Me la puedes enviar? It means the same thing.
La crema me la cobraron. The thing comes first and is repeated with a pronoun: "the cream, they charged me for it".
Me lo explicó todo (she explained everything to me): with todo, Spanish speakers almost always add lo.
Small things. Yo que tú, les escribiría gives advice: "if I were you" (unit 5). Ni siquiera — not even. Tía and qué fuerte are only for friends: they don't belong in a letter to a store.
Words and grammar of the unit: Return a purchase and make a complaint.
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